Beyond the Plateau – A Systems Approach to Continuous Improvement

Diehl workshop

Date: Tuesday, October 15, 2019
Time: 8:00 a.m. - 12:00 p.m.
Location: Continental Ballroom 1

No productive activity is possible without systems that provide what is needed to support essential behaviors. Just as these systems continuously evolve in response to the changing needs of organizations that rely on them, they are in constant need of examination and adjustment. This workshop will explore methods for examining systems that identify deliberate change needed to reduce process failures. Attendees will get practical ideas for recognizing when current process improvement efforts are approaching a plateau of effectiveness and ways to engage people closest to the opportunities in making them reality.

mike diehlMike Diehl, CSP

Mike Diehl has 30+ years of experience in the Safety & Health profession. In his first 15 years with Liberty Mutual, Mike was responsible for internal mentoring in the construction industry & delivery of safety consulting services. Mike spent 5 years (2001 to 2005) as Corporate Safety Director for a National Utility Contractor.  Since Mike’s return to Liberty Mutual in 2005, he has specialized in continuous safety improvement in the construction and rail industries.

Jeff Carlson 144Jeff Carlson, ARM

Jeff Carlson is a Service Director specializing in providing clients with risk management approaches to reduce their loss exposures. He has over 16 years of experience providing technical consulting to Liberty Mutual customers on all lines of risk exposures. He enjoys working directly with customers, with expertise in organizational performance management, risk assessment and control, industrial ergonomics, accident investigation and root cause analysis, return-to-work programs, and fleet safety.

Jeff holds an Associate in Risk Management (ARM) designation, has a Six Sigma Green Belt certification from the Institute of Industrial Engineers, and is a current member of American Society of Safety Engineers (ASSE).