Improving Human Interactions Improves Results

Thursday, October 17, 2019 • 10:00 a.m. - 10:30 a.m. • Location: Continental Ballroom

John Austin 180John Austin, Ph.D.
Reaching Results

Humans are bad at understanding each other’s actions. We respond with emotions rather that thought and analysis. A natural response to error is to blame rather than seeking to understand. This makes us wreck relationships and safety too. This lack of empathy damages our improvement initiatives, and contributes to termination of employees who make mistakes. Dr. Austin will discuss how we can think and act differently behavior in order to do more “good” in the world.

Dr. John Austin is an internationally recognized expert in providing solutions to organizational challenges. He is founder of Reaching Results, a consultancy for safety leadership, and CEO of Level 5 Safety, which provides a blend of safety engineering and behavioral science. He has published 3 books and nearly 100 scholarly articles and book chapters. John is on the Board of Directors for Revere Copper, America’s oldest manufacturer and is a past Board member for the CCBS.